Seller & Store Management Policy

Seller and Store Management Policy – Kush One Platform

Effective Date: __ / __ / 20__
Last Updated: __ / __ / 20__

Article 1: Scope of the Policy

This Policy governs seller registration, store creation, listing of products and services, management of orders, payments, and complaints, and all commercial activities conducted through the Kush One platform.

It forms an integral supplement to the General Terms of Use, the Privacy Policy, and the payments, shipping, refund, and prohibited and restricted products policies.

Article 2: Nature of the Relationship

The Seller acts as an independent merchant, supplier, manufacturer, or service provider and is not an employee, partner, or agent of Kush Integrated Solutions Co. Ltd.

As a general rule, Kush One acts as an electronic intermediary between the Seller and the Buyer and is not a principal party to the sale or supply contract unless it expressly states otherwise.

Article 3: Seller Eligibility

Acceptance of a Seller requires:

1. Legal capacity.
2. Lawfulness of the Seller’s activity and products.
3. Possession of licenses required for the activity.
4. Submission of accurate and valid information and documents.
5. Possession of an approved bank account or collection method.
6. Acceptance of Platform policies and the fee and commission schedule.

The Platform may accept or reject a registration application according to its operational criteria and compliance requirements, without obligation to state reasons for refusal unless required by law.

Article 4: Registration and Verification

The Seller undertakes to provide whatever the Platform requests, including:

• Proof of identity and address.
• Company registration certificate or trade-name documentation.
• Commercial and tax registration numbers, where available.
• Professional or sectoral licenses.
• Details of the authorized representative.
• Bank account details.
• Agency, distribution, or product-ownership documents.
• Any certificates or permits relating to regulated products.

The Platform may re-verify periodically, request additional documents, or suspend the store until completion.

Article 5: Seller Account

The Seller is responsible for keeping login credentials confidential and for all activities conducted through its account.

The Seller may not:

1. Transfer the account to others without Platform consent.
2. Create multiple accounts to circumvent restrictions or fees.
3. Impersonate another person or entity.
4. Use inaccurate data or documents.
5. Allow an unauthorized person to manage the store.

The Seller must notify the Platform immediately of any unauthorized use.

Article 6: Store Creation

The store name, logo, description, and details are subject to Platform approval.

The store must not include:

• A name or mark the Seller is not entitled to use.
• A false claim of governmental or official accreditation.
• Misleading information regarding status, agency, or country of origin.
• Content contrary to law or public order.
• Anything implying that the store is owned by the Platform without authorization.

The Platform may amend the classification or request changes to the name or description to preserve market clarity and third-party rights.

Article 7: General Seller Obligations

The Seller undertakes to:

1. Conduct business professionally and honestly.
2. Comply with applicable laws, regulations, and licenses.
3. Ensure the accuracy of its data and product information.
4. Respect consumer rights and intellectual property.
5. Fulfill orders according to published terms.
6. Issue invoices, warranties, and required documents.
7. Cooperate with the Platform in complaints and investigations.
8. Pay due commissions and fees.
9. Protect Buyer data and not misuse it.
10. Not harm the reputation of the Platform or its users.

Article 8: Listing Products and Services

Each listing must, according to its nature, include:

• Product or service name.
• Correct classification.
• Genuine and clear images.
• Basic technical specifications.
• Manufacturer, brand, and model.
• Country of origin.
• Product condition: new, used, or refurbished.
• Known defects or restrictions.
• Price, currency, taxes, and fees.
• Available quantity and minimum order quantity.
• Preparation and delivery lead time.
• Warranty and after-sales services.
• Installation and training terms, where applicable.

The Seller bears full responsibility for the accuracy of the listing and its conformity with the actual Product.

Article 9: Used and Refurbished Equipment

Sellers of used or refurbished equipment must clearly disclose:

1. Equipment age and year of manufacture.
2. Technical condition and operating hours, where possible.
3. Prior repair or refurbishment work.
4. Replaced or missing parts.
5. Available technical inspection results.
6. Warranty period, if any.
7. Any defects affecting operation or safety.

A used or refurbished Product may not be described as new.

Article 10: Prohibited and Restricted Products

Listing unlawful, counterfeit, stolen, or untraceable products or services, or products that infringe third-party rights, is prohibited.

Medical, veterinary, chemical, hazardous, and other regulated products are subject to prior approval and submission of required licenses and documents.

The Platform may remove any Product, restrict its listing, or require inspection or source verification without prior notice where necessary.

Article 11: Prices and Inventory

The Seller must update prices and available quantities regularly.

It is prohibited to:

1. Display fictitious or misleading prices.
2. Increase the price after order acceptance.
3. Impose undisclosed fees.
4. Advertise an unavailable Product to attract Buyers.
5. Manipulate prices or compete unlawfully.

Where an obvious pricing error occurs, the order may be cancelled before delivery with refund of amounts paid, without prejudice to the Buyer’s legal rights.

Article 12: Requests for Quotations

A Seller quotation must be:

• Clear and specific.
• Identify the Product, quantity, and specifications.
• Inclusive of or clear as to taxes and fees.
• Specify its validity period.
• State payment, shipping, and delivery terms.
• Clarify warranty, installation, and training.

A quotation becomes binding only upon acceptance under approved procedures.

Article 13: Acceptance and Fulfillment of Orders

The Seller must review and accept or reject an order within the specified period.

Upon acceptance, the Seller undertakes to:

1. Supply the Product according to the agreed specifications.
2. Comply with the price and sale terms.
3. Prepare the order on time.
4. Update order status within the Platform.
5. Deliver the required documents and invoices.
6. Notify the Buyer and the Platform of any expected delay.

An accepted order may not be cancelled without a legitimate reason.

Article 14: Shipping and Delivery

Responsibility for shipping, insurance, unloading, and installation is determined under the terms of each order.

The Seller undertakes to:

• Package the Product appropriately.
• Provide accurate weight and dimension data.
• Hand the Product to the shipping company on time.
• Attach the required documents.
• Not ship different or unauthorized products.
• Cooperate in handling damage, loss, or delay.

The Seller is liable for damage resulting from inadequate packaging or incorrect data.

Article 15: Inspection and Receipt

Inspection of equipment, factories, or technical products may be required before shipping or upon receipt.

The parties shall specify in writing:

1. The inspection body.
2. The scope of inspection.
3. Its cost.
4. Acceptance criteria.
5. The effect of the inspection result.
6. Responsibility for re-inspection or repair.

Inspection does not relieve the Seller of liability for latent defects, fraud, or non-conformity with specifications.

Article 16: Warranty and After-Sales Services

The Seller must honor the published warranty and specify:

• Warranty period.
• Covered parts.
• Exclusions.
• Service location.
• Repair timeframe.
• Availability of spare parts.
• Transport or maintenance costs.
• Installation and commissioning terms.

Warranty terms may not be used to extinguish the Seller’s liability for material defect or non-conformity.

Article 17: Cancellation, Replacement, and Refunds

The Seller must comply with the Platform’s approved Cancellation, Replacement, and Refund Policy.

The Seller bears the refund amount and related costs if the reason for cancellation or return is:

1. Non-fulfillment of the order.
2. Difference of the Product from its description.
3. Defect or damage existing before delivery.
4. Shipment of an incorrect Product.
5. Established unlawfulness of the Product.
6. Material breach of the transaction terms.

Custom-made or specially imported products are subject to special terms published before purchase.

Article 18: Payments and Transfers

The Platform may collect the order value on behalf of the Seller through licensed financial providers.

Seller entitlements are remitted after deduction of:

• Platform commission.
• Payment service fees.
• Shipping or service fees.
• Taxes and statutory withholdings.
• Refund and compensation amounts.
• Any other amounts due from the Seller.

Transfer may be delayed where a dispute, suspicion, refund request, or material breach exists.

Article 19: Financial Reserve and Set-Off

The Platform may retain a percentage or reserve amount from Seller entitlements where refund, complaint, or non-delivery risks are elevated.

It may set off Seller entitlements against any fees, debts, or established compensation amounts owed by the Seller, and shall provide a brief statement upon request.

Temporary retention of amounts is not forfeiture, but security for settlement of outstanding obligations.

Article 20: Commissions and Fees

The Seller is subject to the approved commission and fee schedule, which forms an integral part of this Policy.

Fees may include:

1. Sales commission.
2. Subscription fees.
3. Listing or promotion fees.
4. Payment service fees.
5. Warehousing and shipping fees.
6. Technical or advertising service fees.
7. Any additional services selected by the Seller.

Material amendments are announced before they take effect through approved means.

Article 21: Taxes and Regulatory Obligations

The Seller alone bears taxes, zakat, customs duties, fees, and licenses relating to its activity, products, and revenues, unless law or agreement provides otherwise.

The Seller must submit invoices, returns, and regulatory documents. The Platform is not responsible for the Seller’s breach of its financial or tax obligations.

Article 22: Off-Platform Dealing

The Seller is prohibited from using the Platform to reach a Buyer and then complete the transaction off-Platform for the purpose of:

• Avoiding commissions.
• Bypassing payment and protection systems.
• Concealing the transaction.
• Circumventing policies or restrictions.

Where proven, the Platform may charge the due fees or suspend or close the store.

Article 23: Buyer Data

The Seller may use Buyer data only to fulfill the order, provide after-sales services, and meet related legal obligations.

The Seller may not:

1. Sell or share the data.
2. Send marketing without consent.
3. Communicate for purposes unrelated to the transaction.
4. Retain data without a legitimate need.
5. Use data to harm the Buyer or the Platform.

The Seller must immediately report any loss or breach of data.

Article 24: Ratings and Complaints

The Seller must handle ratings and complaints professionally and respond within the specified period.

The Seller may not:

• Publish fake ratings.
• Purchase or manipulate ratings.
• Pressure a Buyer to change a legitimate rating.
• Threaten or abuse a Buyer.
• Offer consideration to conceal a complaint without settling it.

The Platform may remove non-compliant ratings or retain legitimate negative ratings.

Article 25: Store Performance Standards

The Platform may evaluate the store based on indicators including:

• Order acceptance rate.
• Preparation and delivery speed.
• Cancellation rate.
• Returned-product rate.
• Accuracy of descriptions.
• Complaint rate.
• Quality of communication.
• Warranty compliance.
• Buyer ratings.

Store visibility may be reduced, restricted, or suspended where performance declines.

Article 26: Intellectual Property

The Seller represents that it holds the rights necessary to use product names, images, trademarks, and published content.

It grants the Platform a non-exclusive license to use the content to display and market products and operate the services.

The Seller is liable for any claim of intellectual property infringement. The Platform may remove the disputed content pending resolution.

Article 27: Advertising and Promotional Offers

Advertisements and offers must be accurate and clear, and must state the offer duration, terms, available quantity, and any material restrictions.

The Seller may not use expressions such as “accredited”, “original”, “exclusive agent”, or “best price” unless able to substantiate them.

The Platform may reject or stop an advertisement if it is misleading or contrary to law or Platform policies.

Article 28: Records and Review

The Seller must retain invoices, documents, licenses, and supply and warranty records for the period required by law.

The Platform may request any record relating to a transaction, complaint, or investigation, and may verify products or warehouses after coordination, where necessary to protect users or comply with the law.

Article 29: Suspension or Closure of the Store

The Platform may suspend, restrict, or close the store where:

1. This Policy or the law is breached.
2. Inaccurate data or documents are submitted.
3. Prohibited or counterfeit products are listed.
4. Non-fulfillment of orders is repeated.
5. Complaints or refunds are elevated.
6. Fraud or money laundering is suspected.
7. User data is misused.
8. Fees are unpaid.
9. The Platform or its users are harmed.
10. A direction is issued by a competent authority.

Action may be taken immediately without prior notice where required to protect users, funds, or evidence.

Article 30: Effects of Closure

Upon store closure:

• New listings cease.
• The Seller remains responsible for prior orders.
• Outstanding complaints and refunds are settled.
• Amounts due are deducted.
• Records and amounts necessary for settlement may be retained.
• Closure does not extinguish any prior financial or legal right.

The Platform may prevent a non-compliant Seller from re-registering.

Article 31: Seller Liability and Indemnity

The Seller bears full responsibility for its products, services, content, and dealings with Buyers.

It undertakes to indemnify the Company against claims, losses, and costs arising from:

• A defective or unlawful Product.
• Breach of specifications or warranty.
• Infringement of third-party rights.
• Violation of laws or licenses.
• Misuse of user data.
• Fraud, misleading conduct, or negligence.
• Taxes and fees relating to its activity.

Article 32: Amendment of the Policy

The Platform may amend this Policy for legal, operational, or technical reasons.

Amendments are published with their effective date. Continued use of the store after an amendment takes effect constitutes acceptance of it, with material amendments notified through approved means.

Article 33: Governing Law and Dispute Resolution

This Policy is governed by the laws of the Republic of Sudan.

Disputes shall be settled amicably within thirty (30) days from the date of written notice. If that is not possible, the competent Sudanese courts shall have jurisdiction, unless the parties agree in writing to arbitration or another legal mechanism.

Article 34: Contact Details

Seller requests, complaints, and correspondence should be directed to:

Kush Integrated Solutions Co. Ltd.
Kush One Platform

• Registered Address: __________________________
• Sellers Email: ______________
• Complaints Email: _______________
• Phone: ______________________________
• Company Registration No.: ________________________

Three operational annexes are attached to this Policy: the commission and fee schedule, store performance standards, and the list of documents and licenses required for each category. Final review is required according to the actual payment methods, shipping contracts, and controls in force at launch.